Privacy Policy

1. Introduction

Welcome to DialDao ("we," "our," or "us"). DialDao is a business directory and local services platform serving Bangladesh. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

When you register or use our services, we may collect:

• Phone number (used for OTP-based authentication)
• Full name
• Email address (optional)
• Profile photo
• Location data (with your permission)
• Interests and preferences you select

2.2 Business Information

If you register as a business owner, we additionally collect:

• Business name, address, and contact details
• Business category and description
• Working hours
• Photos and catalogue information
• Business verification documents

2.3 Automatically Collected Information

• Device information (browser type, operating system)
• IP address
• Usage data (pages visited, search queries, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide, maintain, and improve our services
• Enable you to discover and connect with local businesses
• Allow business owners to manage their listings and receive leads
• Send notifications about your account, leads, or services
• Provide location-based search results and recommendations
• Analyze usage trends to improve our platform
• Prevent fraud and ensure the security of our services
• Comply with legal obligations

4. Sharing of Information

We may share your information in the following circumstances:

• Business Listings: Business information you submit is publicly displayed on our platform.
• Lead Generation: When you contact a business through DialDao, your contact information may be shared with that business.
• Service Providers: We share data with third-party providers who assist in operating our platform (e.g., hosting, analytics, SMS delivery).
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and personal data
• Withdraw consent for data processing
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@dialdao.com.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

DialDao is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of DialDao after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: