Dialdao Terms of Service

1. About these Terms

These Terms are the agreement between you and Dialdao for using dialdao.com, the Dialdao apps and any related service (together, the "Platform"). By using the Platform, you agree to them. If you don't agree, please don't use Dialdao.

They apply to everyone: people searching for businesses, people writing reviews, and business owners who list, claim or pay for Premium. Some sections apply only to businesses, and say so.

These Terms work together with our Privacy Policy and our Refund & Cancellation Policy. If they conflict about payments or refunds, the Refund & Cancellation Policy wins.

Dialdao is based at 805/A, CDA Avenue, GEC, Chattogram 4225, Bangladesh. These Terms are published in English and Bangla. If the two versions differ, the Bangla version prevails.

2. Key terms

3. Accounts and eligibility

Anyone can browse and search Dialdao without an account. To write reviews, claim a listing or buy Premium, you need an account.

Age. You must be at least 13 to create an account. If you are under 18, you need permission from a parent or guardian, who accepts these Terms for you. Only people aged 18 or older may claim a listing, manage a business or pay for Premium.

Phone number. You need a valid Bangladeshi phone number, verified by one-time code (OTP). One person, one account.

Accurate details. Give true information and keep it up to date.

Security. Keep your login and OTP codes private. Dialdao staff will never ask for your OTP. You are responsible for activity on your account, so tell us at once if you think someone else is using it.

Acting for a business. If you manage a listing, you confirm you have the owner's authority to do so. The business is then bound by these Terms too.

4. What Dialdao is, and what it is not

Dialdao is a local search platform. We help people find businesses in Bangladesh, read honest reviews, and contact businesses directly.

Dialdao is not a party to your deal with a business. We don't sell the goods or services listed, set their prices, take payment for them, or deliver them. Any agreement, payment, delivery, warranty or refund is between you and the business.

Where listing information comes from. Some listings are built from public sources, such as maps and business directories, before any owner claims them. Others are written by owners. We work to keep information accurate, but we can't guarantee that every detail is correct or current. Check important details, such as prices, hours and licences, with the business before you rely on them.

What reviews are. Reviews are the opinions of the people who wrote them, not Dialdao's opinions. We moderate them under section 6, but we don't confirm every claim in every review.

What the Seal means. The DD Verified Seal confirms identity documents were checked (section 8). It is not an endorsement or a guarantee of quality.

5. Rules for everyone

When using Dialdao, you must not:

• give false or misleading information, or pretend to be someone else;
• harass, threaten, abuse or discriminate against anyone, including business staff and other users;
• post spam, repeated content, or content unrelated to the business;
• post anything illegal, sexually explicit, hateful, or that invades someone's privacy, such as another person's phone number, NID or address;
• copy, scrape or bulk-download listings, reviews or contact details, by bot or by hand, without our written permission;
• use contact details found on Dialdao to send spam or unwanted marketing;
• try to break into accounts or systems, or interfere with how the Platform works;
• upload viruses or harmful code;
• use Dialdao for anything that breaks the laws of Bangladesh.

We may remove content, limit features, or suspend accounts that break these rules (section 15).

6. Reviews, ratings and content

Honest reviews are the reason Dialdao exists. These rules protect them, for users and businesses alike.

Every review must be:

• based on your own real experience with that business;
• your honest opinion, good or bad;
• about the business, not about someone's religion, ethnicity, gender or other personal traits.

Not allowed:

• reviewing your own business, your family's business, or a business you work for;
• reviewing a competitor to hurt its rating;
• writing, buying, selling or trading reviews, including through agencies or groups;
• giving or taking discounts, gifts, cash or any reward in exchange for a review or a particular rating;
• a business pressuring or threatening someone to write, change or remove a review;
• several accounts, or several people, coordinating to push a rating up or down.

How we moderate. We use automated checks and human review. We may hide or remove reviews that break these rules, are abusive or defamatory, or reveal private information. We never remove a genuine review because it is negative, and no business can pay us to remove or hide reviews. When we find review manipulation, we may remove the reviews, show a warning on the listing, and suspend the accounts involved.

Responding and reporting. Owners can reply publicly to reviews. Anyone can report a review they believe breaks these rules, and we look at every report.

Your content. You keep ownership of what you post. You give Dialdao a non-exclusive, royalty-free, worldwide licence to host, show, adapt (for example, resize or translate) and share it on the Platform and in Dialdao's own promotion. The licence continues for reviews after you delete your account, because other people rely on them, but we will remove your name. You confirm you have the right to post what you post.

7. Listings and claiming a business

Listing and claiming a business on Dialdao is free.

Unclaimed listings. We may create listings from public information so people can find businesses before their owners join. A business doesn't need to consent to appear, just as it can appear on a map. Owners can claim the listing at any time to correct and manage it.

Claiming. Only the owner, or someone the owner has authorised, may claim a listing. We verify claims by OTP to the listed phone number and, for most businesses, with an NID and trade license. If two people claim the same listing, we may ask both for proof and decide based on the documents.

What owners must do:

• keep the name, address, phone, hours and prices accurate, and update them when they change;
• use only photos and content you own or have permission to use;
• honour any offer or price you publish on Dialdao;
• respond to customers fairly and not misuse their contact details (section 10).

What stays with Dialdao. To protect accuracy, the business name can only be changed through support. Reviews belong to the listing, so owners can't delete reviews or reset ratings. We may edit, merge duplicates, recategorise or hide a listing that is inaccurate, closed, a duplicate, or breaks these Terms.

Closing or removing a listing. If a business has permanently closed, tell us and we will mark it closed or remove it. We don't remove an active business's listing just because the owner dislikes its reviews.

8. Verification and the DD Verified Seal

What the Seal confirms. On the date of review, we checked the owner's NID, and the trade license where required, and confirmed the business name, address and phone number matched those documents. Some trades that don't usually hold a trade license, such as mechanics, DJs and caterers, are verified with an NID only.

What the Seal does not confirm. It does not certify quality, prices, safety, professional qualifications or honesty, and it does not mean Dialdao recommends the business. It says nothing about events after the review date.

Rules for owners:

• submit only genuine, current documents that belong to the business;
• tell us within 7 days if the business moves, changes ownership, or loses a licence;
• show the Seal only on Dialdao, or in the ways we allow in writing (section 12).

When the Seal is shown. Only while the listing has an active Premium plan, including a free trial. We may re-check any business at any time, and may pause or remove the Seal if documents expire, details change, or we receive credible reports of misconduct. Submitting false documents leads to immediate termination (section 15).

9. Premium plan for businesses

Price and billing. Premium costs ৳999 per month, paid in advance through SSLCommerz. New Premium owners get one free month first. Nothing is charged automatically: each month, you choose whether to pay for the next. Billing, cancellation and refunds are covered in full by our Refund & Cancellation Policy.

What you get. The Premium features shown in your My Business dashboard, which may include branding, photos and video, a custom action button, WhatsApp Connect, a lead inbox, analytics, promotions, removal of competitor ads, a search visibility boost and the DD Verified Seal. We may improve, replace or remove individual features. If we remove a core Premium feature, the refund policy applies.

How ranking works. Search results are ordered mainly by relevance to what the user searched, location and quality signals such as reviews. Premium listings get extra visibility and are shown in rotation with other Premium listings. Premium never buys a guaranteed position, and it never changes a business's reviews or rating.

No guarantee of business. Premium improves visibility and tools. It does not guarantee any number of views, calls, leads, customers or sales.

Official payment only. Pay only through checkout in the Dialdao app or website. Payments made in cash or to anyone's personal account are at your own risk, and Dialdao cannot refund them.

10. Leads and customer information

For users. When you call, message or send an enquiry to a business through Dialdao, we share the details needed for the business to reply, such as your name, phone number and message. After that, your conversation is directly with the business.

For owners. Customer details you receive through Dialdao may be used only to answer that customer's enquiry and serve them. You must not:

• add them to marketing lists, or send promotions they didn't ask for;
• sell, share or give them to anyone else;
• contact the customer again after they ask you to stop;
• use them to pressure a customer about a review.

Keep customer details secure and delete them when you no longer need them. Misusing lead data can lead to suspension (section 15).

Lead records. Dialdao keeps records of leads, such as the time and type of contact, to run the Platform, show analytics and resolve disputes.

11. Business conduct and restricted categories

Businesses on Dialdao must hold the licences and permissions their work legally requires, and must deal with customers honestly. Owners are fully responsible for their goods, services, prices, deliveries, warranties and refunds.

Not allowed on Dialdao:

• illegal drugs, weapons, explosives, or anything whose sale is banned in Bangladesh;
• gambling, betting, or unlicensed lotteries;
• pyramid schemes, unlicensed lending, or unlicensed money transfer;
• counterfeit or stolen goods;
• sexual services or adult content;
• fake documents, exam fraud or similar services.

Allowed only with proof of licence. Some categories may need extra documents before a listing or Premium is approved, for example doctors, clinics, pharmacies, lawyers, financial services, real estate agents, recruitment and travel agencies.

Offers and advertising. Any price, discount or offer you publish must be real and honoured. Don't make claims you can't back up, such as "best in Chattogram", or health or earning promises. On free and unclaimed listings, Dialdao may show other businesses' ads.

12. Intellectual property

Ours. The Dialdao name, logo, the DD Verified Seal, the Platform's design and code, and our compilation of listings and data belong to Dialdao. You may not copy, sell, or build a competing directory from them.

Yours. Owners keep all rights to their logos, photos and content, and give Dialdao the licence in section 6 to show them on the Platform and in Dialdao's own promotion.

Using our name and the Seal. Premium owners may say "Find us on Dialdao" and link to their listing. The DD Verified Seal may be shown only on your Dialdao listing, and anywhere else only with our written permission. Stop using the Seal the moment your Premium or verification ends. Never alter the Seal, or suggest Dialdao endorses your business.

Copyright complaints. If you believe content on Dialdao infringes your rights, email support@dialdao.com with the link and proof of ownership, and we will review it.

13. Communications, privacy and third-party services

Messages from us. We send service messages by SMS, WhatsApp, email or app notification, such as OTP codes, lead alerts, payment receipts and renewal reminders. You can't turn off essential messages while you have an account. Marketing messages are optional, and you can opt out any time by replying STOP or from your settings.

Privacy. How we collect, use and protect personal information is explained in our Privacy Policy.

Third-party services. Dialdao works with other services, such as SSLCommerz for payments, map providers for locations, and WhatsApp for messaging. Their own terms apply when you use them, and we aren't responsible for their outages or actions. Links to other websites are for convenience, and we don't control their content.

14. Disclaimers, limitation of liability and indemnity

Disclaimer. We provide the Platform "as is" and "as available". To the extent the law allows, we make no promise that it will always be available or error-free, or that listings, reviews or other content are accurate or complete.

What we are not liable for. To the extent the law allows, Dialdao is not liable for:

• anything a business does or fails to do, including the quality, safety, price or delivery of its goods and services;
• losses from relying on listing information or reviews;
• indirect losses, such as lost profits, lost business or lost data;
• problems caused by events outside our reasonable control, such as internet or power failures, natural disasters or government action.

Cap on liability. If Dialdao is found liable to you, our total liability for all claims is limited to the amount you paid Dialdao in the 12 months before the claim.

What this doesn't limit. Nothing in these Terms limits liability for fraud or for anything the law does not allow us to exclude, or your rights as a consumer under the laws of Bangladesh.

Your responsibility (indemnity). If someone makes a claim against Dialdao because of content you posted, how you ran your business, or your breach of these Terms or the law, you agree to cover Dialdao's reasonable costs and losses from that claim.

15. Suspension and termination

You can leave any time. Delete your account from settings or by contacting support. Owners can stop Premium any time, as the Refund & Cancellation Policy explains. Your reviews stay on the Platform without your name (section 6), and a business listing stays as an unclaimed listing.

Immediate suspension. We may suspend or close an account at once, without refund, for:

• forged, altered or false documents, or claiming a business you don't own;
• fake, paid or manipulated reviews, or pressuring customers about reviews;
• illegal activity or a banned category (section 11);
• serious misuse of customer data, harassment, or threats.

Other breaches. For less serious breaches, we first give written notice and 7 days to fix the problem.

Our reasons. If we close a Premium account for a reason that isn't the owner's fault, we refund the unused days. If you think we suspended you by mistake, email support@dialdao.com with "Appeal" in the subject line, and someone who wasn't involved in the decision will review it.

What survives. Sections on content licences, intellectual property, liability, indemnity and disputes continue after an account closes.

16. Changes, disputes and governing law

Changes to these Terms. We may update these Terms as Dialdao grows. For material changes, we tell account holders at least 15 days in advance by app notification, SMS or email, and show the new date at the top. If you keep using Dialdao after a change takes effect, the new Terms apply. If you don't agree, you can close your account before then. A change never applies to a Premium month you have already paid for.

Talk to us first. If you have a problem with Dialdao, email support@dialdao.com. Most issues are solved this way. If not, ask for escalation, and we will try in good faith to settle it within 30 days.

Governing law. These Terms are governed by the laws of Bangladesh. Any dispute not settled by agreement will be decided by the courts of Chattogram, Bangladesh.

17. General terms and contact

Whole agreement. These Terms, the Privacy Policy and the Refund & Cancellation Policy are the full agreement between you and Dialdao about the Platform.

If one part fails. If a court finds any part of these Terms invalid, the rest still applies.

No waiver. If we don't enforce a term right away, we can still enforce it later.

Transfer. You can't transfer your account or these Terms without our consent. We may transfer them if Dialdao is reorganised or sold, and we will tell you.

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