Refund & Cancellation Policy

1. The short version

Listing a business on Dialdao is free, and so is claiming one. The only thing we charge for is Dialdao Premium, the paid monthly plan for business owners. This policy explains how Premium billing, cancellation and refunds work.

This policy should be read together with our Terms of Service.

2. What Premium gives you, and what it doesn't promise

Premium gives your listing extra tools and visibility: branding and photos, a custom action button, WhatsApp Connect, a full lead inbox, advanced analytics, promotions, no competitor ads on your page, a search visibility boost, and the DD Verified Seal once your documents pass review. The current feature list is shown in your My Business dashboard.

Premium does not promise:

• A number of calls, leads, customers or sales. These depend on what customers search for and choose.
• A fixed position in search. Premium listings are shown in rotation with other Premium listings, and relevance and quality still count.
• Fixed category names. We improve our categories over time. If yours is renamed or merged, we move you to the closest match at no cost.

Not getting as many leads as you hoped is not, by itself, a reason for a refund. That is exactly why Premium is monthly: if it isn't working for you, stop at the end of the month.

3. Billing and renewal

• Price. Premium costs ৳999 per month, paid in advance through our secure checkout, powered by SSLCommerz. It accepts bKash, Nagad, cards and the other methods SSLCommerz supports.
• No automatic charges. We never take money from your account. Each month, you decide whether to pay for the next one.
• Reminder before expiry. 3 days before your paid month ends, we send you a reminder with a link to renew by SMS, WhatsApp or email.
• If you don't renew, Premium ends when your paid month ends and your listing returns to the free plan. Your basic details and reviews stay.
• Receipts. You get a receipt by email or SMS after every payment.
• Price changes. We tell you at least 30 days in advance. A new price never applies to a month already paid.
• Pay only through official checkout. Pay only inside the Dialdao app or website. Never pay cash, or send money to a personal bKash or Nagad number, to anyone, including Dialdao staff or field agents. Dialdao cannot refund money paid outside official checkout. If anyone asks you to pay that way, report it to support@dialdao.com.

4. Cancelling Premium

• Not renewing is cancelling. Because nothing is charged automatically, simply not paying for the next month ends Premium. There is no minimum term, no notice period and no cancellation fee.
• You can also stop early. Turn off Premium from your My Business dashboard or by contacting support.
• You keep what you paid for. Premium stays active until the end of the month you already paid for, then your listing moves to the free plan.
• Your Seal comes back if you return. The DD Verified Seal is hidden when Premium ends. If you restart Premium within 12 months and your documents are still valid, it returns without a new review.
• The free month ends on its own. Your 1-month free trial needs no payment details. When it ends, you choose whether to pay. We never charge you for a trial.

5. When you get a refund

We refund in these four situations. Refunds are based on the amount you actually paid, and we never deduct payment processing fees.

6. What isn't refundable

• A month you chose to pay for. Once paid, a normal month is not refundable. Premium runs to the end of it.
• Unused days when you stop early. We don't refund part of a month when you choose to end Premium.
• Results. Disappointment with the number of leads, calls or sales, or with your position in search results (see section 2).
• Payments outside official checkout. Any cash, or money sent to a personal number (see section 3).
• Terminated accounts. Accounts closed for fraud or serious violations (see section 9).
• Free trials. Nothing was paid, so there is nothing to refund.

7. If something breaks on our side

If a failure on Dialdao's side makes your Premium listing, or a core Premium feature, unavailable for more than 24 hours in a row, we add the same number of days to your Premium, free.

• Tell us within 7 days of the problem starting. We confirm it using our system records.
• If our failures add up to more than 7 days in one paid month, you can choose a refund for those days instead.
• This doesn't cover problems outside our control, such as nationwide internet shutdowns, failures in mobile or payment networks, or natural disasters.

8. Verification and the DD Verified Seal

The DD Verified Seal means that, on the date of review, we checked the owner's NID, and the trade license where required, and confirmed the business name, address and phone number match. It does not certify the quality, prices or conduct of the business.

• Documents at claim. Most businesses submit an NID and a trade license when they list or claim. Some trades that don't usually hold a trade license, such as mechanics, DJs and caterers, verify with an NID only. Contact support to check which documents your business type needs.
• Know before you pay. We review documents within 24 to 48 hours, so you see the result before you ever pay, and never pay for a Seal you can't get.
• Rejected documents. You can fix and resubmit them. If you had already paid, you can take the refund in section 5.
• Seal needs Premium. The Seal is shown only while Premium is active, including during your free month.
• Expired documents. If your documents expire, the Seal is paused until you submit valid ones. This is not a reason for a refund.
• Rechecks. We may re-verify any business at any time.

9. Suspension for fraud or serious violations

We close Premium immediately, remove the Seal and give no refund if a business:

• submits forged, altered or false documents;
• claims or impersonates a business it doesn't own;
• buys, fakes or trades reviews, or pressures customers to change or remove reviews;
• offers illegal goods or services.

For other breaches of our Terms of Service, we first give written notice and 7 days to fix the problem. If we close an account for a reason that isn't the business's fault, section 5 applies.

10. How to request a refund

1. Ask. Use the My Business dashboard, or email support@dialdao.com with your business name, registered phone number, SSLCommerz transaction ID and the reason.
2. Acknowledgement. Within 1 working day, you get a ticket number.
3. Decision. Within 3 working days, you get our decision, with the refund amount if approved.
4. Payment. We send approved refunds to your original payment method through SSLCommerz within 2 working days of approval, and share the reference. The money usually reaches your account 5 to 7 working days after that.

11. If you disagree with our decision

Reply to your ticket asking for escalation, or email support@dialdao.com with "Escalation" in the subject line. A senior member of our team who was not involved in the original decision reviews every escalation and replies within 7 working days.

This policy does not limit any rights you have under the laws of Bangladesh.

12. For customers of listed businesses

Searching Dialdao is free. We don't sell the products or services that listed businesses offer, and we don't take payments for them.

Returns, exchanges and refunds for anything you buy from a business you found on Dialdao are handled by that business, under its own policy. If a business treats you unfairly, share an honest review or report the listing. We look into every report, and a business found misrepresenting itself can lose its DD Verified Seal.

13. Changes to this policy and contact

When we change this policy, we post the new version here with a new date. We also notify Premium subscribers at least 15 days before a change affects them. A change never applies to a month you have already paid for.